Returns & Exchanges


At LittleWish, your satisfaction means everything to us. If something’s not quite right with your order, we’ll do our best to make it right — with a smooth and thoughtful return process.

What items are returnable?

You may return an item if it meets the following conditions:

  • Returned within 14 days of the original purchase date

  • In unused, clean, and resalable condition

  • In the original packaging, with all tags intact

How do I start a return?

To begin your return, please email us at thelittlewish.eu@gmail.com with:

  • Your order number

  • The item(s) you'd like to return

  • The reason for the return

We’ll respond within 24–48 hours with return instructions and, if applicable, a return label.

Refund options

You may choose one of the following:

  • Refund to your original payment method

  • Refund as store credit (if applicable)

Refunds are issued once we receive and inspect your returned item(s).

How do I ship my return?

If your return meets our return conditions, we’ll provide you with a return shipping label via email.
Shipping costs for returns:

  • Free within the EU for eligible returns

  • International orders do not qualify for free return shipping (unless the item is defective or we made a mistake)

  • Return Adres:
  • Company name: Liu Changxing
    Street adress: No. 2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, , Suxi Yiwu Town
    Zip code:  310000
    Province:Zhejiang
    State:  Zhejiang
    Country: China

 

  • The choice of delivery logistics requires the buyer to be responsible for the logistics method of customs clearance. The logistics method of the recipient's customs clearance cannot be used, otherwise the warehouse will not be able to receive the goods.After the return, please provide the return logistics tracking  number or query website, to facilitate the follow-up query order location, as long as the display of delivery, support for the return, because the sender's reasons lead to customs investigation is not responsible.

When will I receive my refund?

After your return is received and approved, you will receive a confirmation email. Refunds are processed within 5–7 business days to your selected refund method.

Can I exchange an item?

We currently do not offer direct product exchanges. To exchange, simply return your item and place a new order for the desired product.

Gift returns

We do not offer exchanges for gifted items. If you wish to return a gift, please contact us at thelittlewish.eu@gmail.com and we’ll do our best to assist you.

Gift card refunds

Gift cards and purchases made with gift cards are non-refundable.

Changing your order

Can I update my shipping address?

Yes — if you contact us within 24 hours of placing your order. Email us your order number and correct address. Once your order has shipped and a tracking number is issued, we can no longer make changes.

Can I update my billing address?

Billing addresses cannot be updated once the order is placed, but your order will still process correctly as long as your shipping address is correct.

Can I cancel my order?

Email us at thelittlewish.eu@gmail.com with the subject line “Cancel Order” and your order number. If your order hasn’t shipped yet, we’ll do our best to cancel it. Once your order is processed and shipped, cancellation is no longer possible.

Order Issues

My package shows as delivered, but I didn’t receive it.

Sometimes carrier tracking can be premature or inaccurate. We recommend:

  • Waiting 1–2 business days

  • Checking with neighbors or nearby households

  • Contacting the delivery carrier

If your package still hasn’t arrived after 7 days, contact us at thelittlewish.eu@gmail.com with your order number.

I still can’t find my package after 7 days.

We’re sorry to hear that. We will investigate the delivery with the carrier. Based on our findings, we may issue a replacement or offer store credit, at LittleWish’s discretion.

I received the wrong item or something is missing.

Please contact us within 14 days of receiving your order. Email us your order number and a description of the issue, and we’ll work quickly to fix it.

Returned or replaced items

Please note:

  • Replaced items are not eligible for return

  • Items returned in exchange for store credit cannot be refunded again

Didn’t find your answer?

We’re here to help.
Email us at thelittlewish.eu@gmail.com and a member of our team will gladly assist you.